FAQs

updated as of February 24, 2023

I THOUGHT PINE STREET WAS A SHELTER WHAT KIND OF EXPERIENCE  DO YOU HAVE WITH HOUSING?

Although Pine Street Inn (PSI) began as a shelter 50 years ago, Pine Street has been developing, managing and providing supportive services in permanent housing since 1984. Today, PSI supports more men and women in housing than in shelter, with over 850 tenants in 40 locations across Boston and in Brookline. Pine Street Inn has housed thousands of men and women over the last 35 years With a 94% retention rate in housing, Pine Street helps tenants become and remain stable.

PSI’s partner on this project, The Community Builders (TCB), is a nonprofit organization headquartered in Boston that develops and manages homes for families and seniors of all incomes. Over the last 50 years, TCB has completed or preserved over 30,000 homes. TCB manages more than 11,000 units nationally.

HAVE THESE ORGANIZATIONS WORKED IN THIS NEIGHBORHOOD BEFORE?

Yes. PSI manages 115 units in Jamaica Plain and has been involved in the neighborhood for 30 years. TCB has worked in Jamaica Plain for decades, including substantial involvement in the Jackson Square master plan with partner organizations Urban Edge and JPNDC. Presently, TCB has more than 800 units completed, under construction, or in its pipeline in Jamaica Plain. Both organizations have a solid track record in the neighborhood.

WHAT WILL BE THE AVERAGE AGE OF RESIDENTS AT THE PROPERTY?

3368 Washington Street will serve both formerly homeless individuals and working families. Most formerly homeless residents are over the age of 50. This housing will provide the opportunity for residents to “age in place,” with an accessible building and services directed at this age group. Having this kind of stability will help prevent men and women from becoming homeless again at a vulnerable point in their lives.

WHAT KINDS OF SERVICES WILL PEOPLE RECEIVE? HOW DO YOU KNOW WHAT TENANTS NEED?

Pine Street Inn provides case management services to formerly homeless tenants. Staff work closely with tenants to help them become stable and reach their highest level of independence. Residents will be supported in accessing community resources like medical and mental health services, jobs and volunteer opportunities. With trained staff and many years of experience, PSI has a solid track record in helping men and women successfully integrate into their communities.

HOW WILL THESE ORGANIZATIONS SHARE RESPONSIBILITIES AT THIS PROPERTY?

RoleTCBPine Street Inn
Project Sponsor X
Property ManagementX 
MaintenanceX 
Resident Services X
Long-Term OwnershipXX

 WILL THE BUILDING HAVE SECURITY?

PSI will have staff on site 24 hours a day, seven days a week, along with a security detail, security cameras and digital key access.

WHAT WILL TENANTS DO DURING THE DAY?

Tenants come and go to work, medical appointments, run errands, or volunteer in the community, just like anyone else in the neighborhood.

HOW WILL YOUR STAFF AND TENANTS INTERACT WITH THE COMMUNITY?

PSI and TCB pride themselves on being good neighbors. Tenants will be encouraged to connect with the larger community, such as working in community gardens, participating in neighborhood cleanups, and other events.  PSI staff and tenants will attend neighborhood association meetings.

WHAT TYPE OF SCREENING IS INVOLVED FOR UNITS AT THIS PROPERTY?

All potential tenants will receive CORI (Criminal Offender Record Information) screening during the application process.

WHAT HAPPENS IF PROBLEMS ARISE WITH TENANTS?

PSI and TCB will work together with tenants to address issues or problems and come to a reasonable resolution.  If there are serious issues that cannot be resolved, tenants may be evicted as a last resort.

WHAT IS THE PROCEDURE IF THERE IS A PROBLEM IN THE MIDDLE OF THE NIGHT?

PSI resident services staff and/or security detail are on site 24 hours a day, 7 days a week. PSI staff are on call 24/7 and available as needed. Additionally, a maintenance staff person will reside on-site to assess any facility issues as needed.

WILL THOSE COMING OUT OF HOMELESSNESS HAVE THE NECESSARY LIFE SKILLS TO SUCCEED?

PSI staff will work with tenants to ensure they learn or relearn household living skills. This may include shopping, cooking, cleaning, budgeting, time management, job training, and/or furthering education.

WILL ANY TENANTS BE VETERANS?

While this project is not specifically targeted to veterans, about 10% of the people PSI supports are Veterans and it is likely that some will live here.

WHO DO I CONTACT IN THE CASE OF AN EMERGENCY?

PSI will post an emergency number at the entrance to the property, connected to an answering service that will connect with PSI on-call staff at any time of day or night. Additionally, a maintenance staff person will reside on-site to assess any facility issues as needed.

WILL THE NEW UNITS IN THE DEVELOPMENT BE INCOME-RESTRICTED? FOR HOW LONG?

Yes. 100% of the building’s proposed units will be income-restricted and made available to households earning a range of incomes. All of the units in the building will be restricted in perpetuity per City, State, and legal regulatory requirements.

DOES PINE STREET INN OWN THE OWN SPACE ABUTTING THE REAR OF THE SITE?

No. The undeveloped lots abutting the eastern edge of the site are owned by BMS Realty Trust and the City of Boston.

WILL COMMUNITY FACILITIES BE AVAILABLE ON-SITE?

Yes. There will be a multipurpose meeting room/community room on the ground floor corner of the building, available for use by building staff, residents, and members of the community.

WHY ARE ALL OF THE PINE STREET UNITS STUDIOS? WHAT ABOUT FAMILIES?

The project serves both formerly homeless individuals and working families. TCB has provided affordable and mixed income family housing for over 50 years. PSI’s expertise is in providing services to individuals moving out of homelessness throughout the City.

IS THERE RETAIL PLANNED FOR THE GROUND FLOOR?

No, the ground floor of the building will include administrative and office space, resident amenities, maintenance storage, and community space.

WHAT ARE THE GOALS FOR HIRING OF LOCAL RESIDENTS, MINORITY INDIVIDUALS, AND WOMEN DURING CONSTRUCTION?

The development team is committed to providing employment opportunities to the residents of the City of Boston, to minority individuals, and to women throughout pre-development and construction. Presently, the design team, led by RODE Architects, consists of seven consultants, of which six are certified Women-owned Business Enterprises (WBE) and 3 are certified Minority-owned Business Enterprises (MBE).

TCB has company-wide goals for both pre-development and construction hiring that it strives to implement across all of its projects. For 3368 Washington Street, these goals include awarding 30% of project contracts to MBEs and 10% of project contracts to WBEs. We are committed to the Boston Residents Job Policy. These goals are subject to change based on requirements stipulated by the Boston Resident Jobs Policy and the Boston Employment Commission and any lenders.

WHO CAN I CONTACT TO GET MORE INFORMATION ABOUT THIS PROJECT?

For questions relating to the overall project: Echo Bergquist, TCB’s Senior Development Project Manager, echo.bergquist@tcbinc.org, 857-221-8775

For questions relating to permanent supportive housing: Jan Griffin, Pine Street Inn, jan.griffin@pinestreetinn.org; 617-892-9191